Category Archives: Customer Service

Good Bye Ink Link

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Posted by Dana on February 19, 2010 – 3:38 pm
Filed under Community, Customer Service, Events, Online Games, Uncategorized

Today is a sad day for us at Shockwave because we have to say good bye to a dear friend, at least for a little while. While we know there are many players that love to get on Inklink and test out their drawing and perception skills, it has come to our attention that there are a few other players that have been causing disruptions in the game. We love our players and appreciate all your feedback on the game and have taken it all into consideration. Right now we are taking some time to re-evaluate Inklink and make it into a better experience for everyone. If you have any ideas on what you might like to see in a newer version of Inklink or how we can improve it, please send us your thoughts!

Update 3/19/10:

First, we would like to thank you all for the comments and support.  As avid players, you’ve come up with some great ideas to help make Inklink better and we are listening.  We know that it’s missed, so we are doing our best to get the new version up and running as soon as possible. The bad news is that creating a new version of a game like Inklink does take some time, and it will still be a little while before it can be unveiled.

However, we know that the sudden removal of the game was a bit of a shock to our loyal players. Unfortunately, the level of game disruption by a few troublemakers had escalated to the point that we had to act.  Based on the incredible outpouring in the blog comments, though, we’ve decided to give the current version of Inklink another try.  We’ll be making Inklink live again on Tuesday March 23, and monitoring it closely, with the hope that the disruptions will subside and the game can stay up until the new version is ready. We’d like to ask each and every Inklink player to really consider the impact their actions have on the rest of the community, and strive to create an atmosphere of fun and healthy competition that we can all continue to enjoy for a long time.

In the meantime  we wanted to give you a little insight into some of the upgrades Inklink is undergoing. Don’t worry, we aren’t giving it a complete overhaul, just adding some improvements.

- Find friends from the lobby
- Chat with friends in the lobby while in another game room
- New colors
- Shapes
- Choosing the number of rounds
- Better accountability for booting

Stay tuned for more updates and keep the feedback coming!
Cheers,

DanaOfShock

MONOPOLY™ Build-A-lot™ Edition Issue Resolved

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Posted by Justine on October 9, 2009 – 2:35 pm
Filed under Customer Service, Download Games, Tips and Tricks

Hey Everyone,

We would like to inform you that the sign-in trial issue you may have been experiencing with MONOPOLY™ Build-A-lot™ Edition has been resolved. If you’ve already purchased the game or if you are a Shockwave UNLIMITED Member, please uninstall the old version of the game and reinstall the latest version currently available on Shockwave.com. Start buying, flipping and selling all of the Monopoly properties the Build-a-lot way!

In need of a helpful hint to get things rolling? When you’re playing, remember that train stations will bring new business to a neighborhood. When new business arrives you are rewarded a prize bonus from the town investors.

Do you have a tip for your fellow Shockwave players? Post your comments!

Top 5 American Facts You (Probably) Don’t Know

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Posted by Maya Baratz on July 4, 2009 – 12:00 am
Filed under Customer Service, Download Games, New Features, Online Games, Shockwave Unlimited

Today in 1776, the Declaration of Independence was approved by the Continental Congress, and a new country was born. But you knew that already. So how about celebrating the fourth with some random facts about our country and culture you might not know?

Ready? Here we go:

  • A penny’s “heads” side weighs more than “tails,” so if you toss a penny 10,000 times, it’ll likely land on heads 4,950 times (vs. 5,000). I wonder if that would be the case for our virtual tokens. Hrmm. Deep thoughts.
  • According to the Oxford English Dictionary, the longest word in the English language is pneumonoultraicroscopicsilicovolcanoconiosis. What’s the longest word you can find playing our word games?
  • Ben and Jerry’s sends the waste from making ice cream to local pig farmers to use as feed. The one flavor the pigs don’t like? Mint Oreo. That works out well for me, actually. I like Mint Oreo.
  • The Empire State Building is made up of more than 10 million bricks. And I thought building stuff in Brickz! 2 was challenging.
  • And last but not least (I think our very own John will appreciate this one, given his latest post): 7% of Americans don’t know the first nine words of the American anthem, but know the first seven of the Canadian anthem, while 5% of Canadians don’t know the first seven words of the Canadian anthem, but know the first nine of the American anthem. That’s OK; we can all make up for our ignorance by flexing our geography muscles.

Happy birthday, USA!

Regarding Email Chess and InkLink

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Posted by John vanSuchtelen on March 23, 2009 – 1:50 pm
Filed under Community, Customer Service, Online Games

We’ve received a number of questions and concerns regarding the removal of Email Chess and the current issues with InkLink, so I wanted to give a little information on both.

First the bad news - yes, Email Chess has been removed from the site.  This isn’t related to the redesign of Shockwave, but rather due to the difficulty in maintaining a quality experience on an old game.  Now, the good news - it’s gone for now, but not gone forever.  We are working on an improved version, and we’d really like your input.  What did you like and dislike about the previous version of Email Chess?  What features did you always wish existed?  In fact, don’t limit yourself to Chess… we’re planning some other new play-by-mail games, and are interested in hearing your top choices.  Backgammon?  Checkers?  Reversi? Card Games?  Let us know and we’ll keep you updated right here as new games are being created.

The other good news?  The issues you are reporting with InkLink (being forced to play as a “Guest”) are temporary, and we are working to correct them as quickly as possible.  We appreciate the outpouring of feedback - we love the game, too, and know that being yourself and being able to kick out troublemakers is an important part of keeping it fun.  We’ll post an update as soon as the game is fixed… thanks for your patience!

Take a peek behind the scenes of Shockwave.com at The Shockwave Spark, an online gamers blog that keeps you up to date on the coolest titles, the hottest deals, and other newsworthy and buzz worthy tidbits. Get the scoop on the latest in online games, you'll have the chance to ask questions, comment on recent posts, and chat with the rest of the gaming blog community.

Of course, we appreciate your feedback on our gaming blog, including all your game suggestions. But, there's a lot of it! So, while we read every single one of our members' comments, we can only do so much. We'll get to as many requests as possible, but usually don't get a chance to respond to everyone individually. This is one popular online gamers blog! Check back each week and we'll post a response that addresses the most commonly requested games.

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